Last updated: April 20, 2026

Need help with Perfect Stop? This page is the official support channel for the app.

Contact

Email: tiagoharris@gmail.com

Please include:

  • Device model (e.g. iPhone 15, iPad Pro 11”)
  • iOS / iPadOS version
  • App version (Settings → scroll to bottom in the app, or App Store listing)
  • A short description of the issue and steps to reproduce
  • Screenshots or a screen recording if possible

We aim to reply within 2 business days.

Frequently Asked Questions

How do I restore my “Remove Ads” purchase on a new device?

Open the app, go to the shop/settings screen, and tap Restore Purchases. Make sure you are signed in to the same Apple ID used for the original purchase.

The ad tracking permission prompt did not appear / I want to change my choice.

Open Settings → Privacy & Security → Tracking on your device. From there you can allow or deny tracking for Perfect Stop at any time.

A rewarded ad did not grant my reward.

Rewards are granted only when the ad finishes playing. If the ad failed to load or was dismissed early, try again after a few seconds. If the problem persists, email us with your device and app version.

The game crashes or freezes.

Force-quit the app and relaunch. If it persists, make sure iOS and the app are up to date, then email us with the details listed above.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select the purchase.

Privacy

See the Privacy Policy for details on what data the app does and does not collect.